Running into problems with the Croux app? Here's how to fix the most common issues.
📱 Quick Fixes to Try First
-
Force close and reopen the app
- iPhone: Swipe up from the bottom and swipe Croux away, then reopen
- Android: Tap recent apps and swipe Croux away, then reopen
- Check your internet connection — Try switching between WiFi and cellular
- Update the app — Open App Store or Play Store and check for updates
- Restart your phone — Turn it off completely, wait 30 seconds, turn back on
- Reinstall the app — Delete Croux, restart phone, download again, log back in
📱 App Freezing or Crashing
If the app keeps crashing:
- Make sure your phone's operating system is up to date
- Try the reinstall steps above
- Check that you have enough storage space on your phone
📍 ⏰ Can't Clock In or Out
- Make sure location services are enabled for the Croux app
- Check that you're at the correct location for your shift
- See our GPS Troubleshooting guide for more help
👤 Need to Fix a Typo in Your Profile?
If you entered the wrong email or need to correct profile info, submit a request with:
- Your name
- What needs to be changed (current vs. correct info)
📨 Need More Help?
Email us or submit a request describing what's happening and we'll help.