How to Change Your Phone Number – Croux

Need to update your phone number on Croux? Here’s how to do it.

Update Phone Number in the Croux App

Open the Croux app and tap More
Tap My Profile
Tap on your phone number to edit
Enter your new phone number
Verify with the code sent to your new number

Edit profile form showing the editable Phone Number field above Pronoun, work location and Address

Update Phone Number in Stripe

Croux cannot change the phone number or email on your Stripe account. If you can no longer receive Stripe's login code, use Stripe's own support at support.stripe.com/express.

Your Stripe account (used for payments) has a separate phone number that also needs updating:

Visit Stripe’s phone number update page
Follow the prompts to verify your identity
Enter your new phone number

I’m Locked Out of My Account

If you no longer have access to your old phone number and can’t log in, contact our support team. We’ll verify your identity and update your number for you.

To speed things up, include the following in your request:

Your full name
The email address on your account
Your new phone number

I’m Getting an “Already Exists” Error

If you see an error saying your phone number is already tied to another account, this usually means there’s an older or duplicate account using that number. Contact support and we’ll sort it out — we can locate the duplicate and free up your number.

Verification Code Not Arriving?

Make sure you can receive SMS text messages at the new number
Check that you entered the number correctly (no typos)
Some carriers block short code messages — try waiting a few minutes and requesting a new code
If it still won’t arrive, contact support and we’ll update it manually

Need more help?

Send it to us at support@croux.co and we are happy to help!